- Deliver exceptional customer support to shipping companies, vessel operators, and maritime clients across the Americas.
- Create and manage accounts for new vessels, including administration, registration, and compliance with international maritime regulations.
- Serve as the primary point of contact between customers and internal departments to ensure smooth coordination of maritime services.
- Assist the sales team in handling inquiries and providing accurate quotations for digital charts, publications, and other ChartWorld maritime solutions.
- Coordinate and manage installation requests for electronic navigational charts (ENCs), publications, and maritime software, including pre-installation checklists and all associated administration.
- Provide direct support to crews and shipping company personnel via phone and email, whether vessels are at sea or in port.
- Troubleshoot technical issues with digital charts, e-navigation software, and vessel systems efficiently and effectively.
- Log, track, and resolve customer cases within established KPIs using Salesforce CRM.
- Support clients with electronic chart loading, updates, and verification of chart subscriptions and PAYS (Pay-As-You-Sail) positions.
- Assist customers with chart sales, renewals, and tailored digital navigation solutions.
- Manage software registration, activation, and licensing for onboard systems.
- Update and maintain the FAQ/Knowledge Base to ensure accurate and up-to-date guidance for maritime clients.
- Collaborate with sales, technical support, and product development teams to ensure a seamless and professional customer experience.
- Participate actively in 24/7 support shifts, providing round-the-clock assistance to vessels and shipping operators.
Maritime Support & Operations Specialist
Vancouver
Full-time
Permanent employee
37 $ pro Stunde
Your tasks
What we need from you
- Education: Bachelor of Science in Maritime Transportation Management Engineering or related field
- Experience: Minimum of 5 years of experience in maritime services spanning vessel operations, navigation, customer support and terminal operations.
- terms of employment: 36 months
- language of work: English
What is in it for you
- Dental Insurance
- Extended Medical Insurance (Prescription drugs, Vision care, Paramedical services)
- Disability Insurance
- Employer Pension Plan
- location(s) of work: 1112 West Pender Street, #906, Vancouver, BC, V6E 2S1, Canada & Remote Work / Hybrid
Juliana Araujo Sa
Phone: 604-449-5499
Email: juliana.araujo@teledyne.com